MultiCopter
Warehouse, LLC TERMS &
CONDITIONS of Sale
Dated: 08/01/2022
These Terms and
Conditions are for all sales, service, interactions, information and
transactions for Multicopter Warehouse, LLC, whether they be online, in store,
over the phone or otherwise. By purchasing something from Multicopter
Warehouse, LLC, utilizing it’s website, visiting that site, engaging in our
"Service" or otherwise interacting with us; you agree to be bound by
the following terms and conditions, including the additional terms and
conditions and policies referenced herein and/or available by hyperlink. These
Terms and Conditions apply to all vendors, customers, merchants, employees and
visitors to any of our websites or online content. You can review the most
current version of the Terms and Conditions at any time at www.mulicopterwarehouse.com
Section
1 - Return and Refund Policy; No Warranty
1. Multicopter Warehouse strives to provide an excellent customer experience.
We will do everything within our capacity to ensure our customers are 100%
satisfied with their purchase. Only unopened products still in original
packaging and container may be returned.
All products have to be returned within 30 days of purchase with an approved
RMA number obtained by filling out our online return form. In order to receive
an RMA number, please have your sales receipt ready and complete the online RMA
form. Any altered, installed, damaged or otherwise used products or parts will
not be accepted for return. Any completed freight, handling, duties, and
non-product charges will not be credited. Any deviation from these requirements
will immediately end any opportunity for return with credit.
2. All
returned or exchanged items must be in brand new condition, in their
original box, and must include all original packing material, blank
warranty cards, manuals, documents, and all accessories. Any credits given for
returned product will be reduced by a 20% restocking fee.
3.
Items deemed DOA may be exchanged within 14 days of the purchase
receipt date at the discretion of Multicopter Warehouse, LLC for
the same model or manufacturer's equivalent model. AFTER THIS PERIOD ALL
WARRANTY REQUESTS MUST BE DIRECTED TO THE MANUFACTURER. A pre-paid shipping
label or reimbursement for return shipping charges may be provided on DOA
item exchanges. Multicopter Warehouse, LLC provides no WARRANTY for any
product; any warranty lies with the manufacturer and is ultimately the
purchaser’s responsibility to communicate with the manufacturer.
4. Once
we receive your item, we will inspect it and notify you that we have received
your returned item. We will promptly notify you of the status and amount of
your credit after inspecting the item. If your return is approved, the
purchaser will receive their credit, to be used on future purchases. In cases
where there are no purchases after at least 30 days from issue of credit,
and upon the request of the purchases, we
will initiate a refund to your credit card (or original method of payment). You
will receive the credit within a certain amount of days, depending on your card
issuer's policies.
5. Certain
pre-order items are not cancelable or refundable, please check the description
of the item before placing your order.
6. The Warranty on products does not cover, and
Multicopter Warehouse, LLC is not responsible in any way, for damage to other
equipment or property due to a failure of a component. Multicopter Warehouse,
LLC is not responsible in any way for the use or misuse of any equipment
purchased from us nor is it responsible for any injury or damage to persons or
property from the use or misuse of said equipment. Multicopter does not provide
any warranties whatsoever and defers to the manufacturer for any complaints/warranties/guarantees
as Multicopter Warehouse, LLC does not manufacture, fabricate or assemble any
of the product sold.
7.
Multicopter Warehouse may provide a return UPS, Fedex, or USPS shipping label
or reimbursement of shipping charges to return any product deemed DOA at their
sole discretion. Otherwise, you will be responsible for paying shipping costs
for all other authorized returns. Shipping costs are non-refundable. If you
receive a refund, the cost of return shipping will be deducted from your
original purchase amount less the shipping charges. Please see the Delivery Information page for
information regarding outbound shipments and pick-up times.
8. To
return an item to us, please use the online RMA Form to get an RMA
number and return shipping information. A representative will respond to your
RMA request within 3 business days.
Section
2 - General Conditions; Refusal of Service
WE RESERVE THE RIGHT, IN OUR SOLE
DISCRETION, BUT ARE NOT OBLIGATED, TO LIMIT THE SALES OF OUR PRODUCTS OR
SERVICES TO ANY PERSON, GEOGRAPHIC REGION OR JURISDICTION. WE RESERVE THE
RIGHT TO REFUSE ANY ORDER. WE MAY, IN OUR SOLE DISCRETION, LIMIT OR CANCEL
QUANTITIES PURCHASED PER PERSON, PER HOUSEHOLD OR PER ORDER. These
restrictions may include orders placed by or under the same customer account,
the same credit card, and/or orders that use the same billing and/or shipping
address. We may exercise this right on a case-by-case basis. All descriptions
of products or product pricing are subject to change at any time without
notice, at the sole discretion of us. We reserve the right to discontinue any
product at any time.
Section
3 - Disclaimer Of Warranties; Limitation Of Liability
Multicopter Warehouse does not guarantee, represent or warrant the product that
you purchase from us, nor will we be held responsible for the level of accuracy
of the product or functionality of the product. We also advise you that we will
not be held responsible for the suitability of product you purchase from us, or
any specific application you deem to use the product with. We do not warrant any
results that may be obtained from the use of the product will be accurate or
reliable. Any warranty that may exist lies only with the manufacturer. Any
liability for product damages will lie with the owner/user of the product, and
because of this Multicopter Warehouse advises you strongly to pursue liability
insurance for the operation/use of any product you purchase from us.
Multicopter Warehouse is merely a retailer/dealer in this transaction, and as
such, not responsible for the products you purchase, the manner in which you
use them, the application you apply them in, your ability to use them or any
damages that result. IN NO CASE SHALL MULTICOPTER WAREHOUSE LLC, OUR
DIRECTORS, OFFICERS, SHAREHOLDERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS,
INTERNS, SUPPLIERS, SERVICE PROVIDERS OR LICENSORS BE LIABLE FOR ANY INJURY,
LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR
CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION LOST PROFITS,
LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR
DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT
LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY
PRODUCTS PROCURED USING OUR WEBSITE OR SERVICES, OR FOR ANY OTHER CLAIM RELATED
IN ANY WAY TO YOUR USE OF THE SERVICE OR ANY PRODUCT, INCLUDING, BUT NOT
LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF
ANY KIND. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR
THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH
STATES OR JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT
PERMITTED BY LAW.
Section
4 - Indemnification
You agree to indemnify, defend and hold harmless Multicopter Warehouse LLC and
our parent, subsidiaries, affiliates, partners, officers, Shareholders,
directors, agents, contractors, licensors, service providers, subcontractors,
suppliers, interns and employees, harmless from any claim or demand, including
reasonable attorneys' fees, made by any third-party due to or arising out of
your breach of these Terms and Conditions or the documents they incorporate by
reference or your violation of any law or the rights of a third-party. You
further agree to indemnify, defend and hold harmless Multicopter Warehouse LLC
and our parent, subsidiaries, affiliates, partners, officers, directors,
agents, contractors, licensors, service providers, subcontractors, suppliers,
interns and employees from any claim or demand, including reasonable attorneys’
fees, for any damages resulting from use, misuse of the product as well as
product malfunction.
Section
5 - Accuracy, Completeness, and Timeliness of Information
We are not responsible if information made available on our website is not
accurate, complete or current. The material on this site is provided for
general information only and should not be relied upon or used as the sole
basis for making decisions without consulting primary, more accurate, more
complete or more timely sources of information. Any reliance on the material on
this site is at your own risk. This site may contain certain historical
information. Historical information, necessarily, is not current and is
provided for your reference only. We reserve the right to modify the contents
of this site at any time, but we have no obligation to update any information
on our site.
Section
6 - Modifications to the Service and Prices
Prices for our products are subject to change without notice. We reserve the
right at any time to modify or discontinue the Service (or any part or content
thereof) without notice at any time. We shall not be liable to you or to any
third-party for any modification, price change, suspension or discontinuance of
the Service.
Section
7 - Accuracy of Billing and Account Information
In the event that we make a change to or cancel an order, we may attempt to
notify you by contacting the e-mail and/or billing address/phone number
provided at the time the order was made. We reserve the right to limit or
prohibit orders that, in our sole judgment, appear to be placed by dealers,
resellers or distributors. You agree to provide current, complete and accurate
purchase and account information for all purchases made at our store. You agree
to promptly update your account and other information, including your email
address and credit card numbers and expiration dates, so that we can complete
your transactions and contact you as needed. For more detail, please review our
Terms and Conditions of Sale.
Section
8 - Optional Tools
We may provide you with access to third-party tools such as the ability to
track shipments, over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as
is" without any warranties or representations of any kind and without any
endorsement. We shall have no liability whatsoever arising from or relating to
your use of optional third-party tools. Any use by you of optional tools
offered through the site is entirely at your own risk and discretion and you
should ensure that you are familiar with and approve of the terms on which
tools are provided by the relevant third-party provider(s) We may also, in the
future, offer new services and/or features through the website (including, the
release of new tools and resources), which shall also be subject to these Terms
and Conditions.
Section
9 - Third-party Links
Certain content, products and services available via our Service may include
materials from third-parties. Third-party links on this site may direct you to
third-party websites that are not affiliated with us. We are not responsible
for examining or evaluating the content or accuracy and we do not warrant and
will not have any liability or responsibility for any third-party materials or
websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of
goods, services, resources, content, or any other transactions made in
connection with any third-party websites. Please review carefully the
third-party's policies and practices and make sure you understand them before
you engage in any transaction. Complaints, claims, concerns, or questions
regarding third-party products should be directed to the third-party.
Section
10 - User Comments, Feedback and Other Submissions
If, at our request, you send certain specific submissions (for example contest
entries) or without a request from us you send creative ideas, suggestions,
proposals, plans, or other materials, whether online, by email, by postal mail,
or otherwise (collectively, 'comments'), you agree that we may, at any time,
without restriction, edit, copy, publish, distribute, translate and otherwise
use in any medium any comments that you forward to us. We are and shall be
under no obligation (1) to maintain any comments in confidence; (2) to pay
compensation for any comments; or (3) to respond to any comments.
We may,
but have no obligation to, monitor, edit or remove content that we determine in
our sole discretion are unlawful, offensive, threatening, libelous, defamatory,
pornographic, obscene or otherwise objectionable or violates any party's
intellectual property or these Terms and Conditions. You agree that your
comments will not violate any right of any third-party, including copyright,
trademark, privacy, personality or other personal or proprietary right. You
further agree that your comments will not contain libelous or otherwise
unlawful, abusive or obscene material, or contain any computer virus or other
malware that could in any way affect the operation of the Service or any
related website. You may not use a false e-mail address, pretend to be someone
other than yourself, or otherwise mislead us or third-parties as to the origin
of any comments. You are solely responsible for any comments you make and their
accuracy. We take no responsibility and assume no liability for any comments
posted by you or any third-party.
Section
11 - Personal Information
While Multicopter Warehouse will do everything in its power to protect your
information, both personal and professional, we are still merely a
retailer/dealer and cannot be held responsible for any breach of privacy or
unintended release of your information, by our employees, vendors or other
entities.
Section
12 - Errors, Inaccuracies, And Omissions
Occasionally, there may be information on our site or in the Service that
contains typographical errors, inaccuracies or omissions that may relate to
product descriptions, pricing, promotions, offers, product shipping charges,
transit times and availability. We reserve the right to correct any errors,
inaccuracies or omissions, and to change or update information or cancel orders
if any information in the Service or on any related website is inaccurate at
any time without prior notice (including after you have submitted your order).
We
undertake no obligation to update, amend or clarify information in the Service
or on any related website, including without limitation, pricing information,
except as required by law. No specified update or refresh date applied in the
Service or on any related website should be taken to indicate that all
information in the Service or on any related website has been modified or
updated.
Section
13 - Prohibited Uses
In addition to other prohibitions as set forth in the Terms and Conditions, you
are prohibited from using our website or its content for any unlawful, abusive,
misleading, obscene or immoral purpose. We reserve the right to terminate
your use of the Service or any related website for violating any of the
prohibited uses.
Section
14 - Severability
In the event that any provision of these Terms and Conditions is determined to
be unlawful, void or unenforceable, such provision shall nonetheless be
enforceable to the fullest extent permitted by applicable law, and the
unenforceable portion shall be deemed to be severed from these Terms and
Conditions, such determination shall not affect the validity and enforceability
of any other remaining provisions.
Section
15 - Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms and
Conditions shall not constitute a waiver of such right or provision. These
Terms and Conditions and any policies or operating rules posted by us on this
site or in respect to the Service constitutes the entire agreement and
understanding between you and us and govern any transactions or services
rendered, superseding any prior or contemporaneous agreements, communications
and proposals, whether oral or written, between you and us (including, but not
limited to, any prior versions of the Terms and Conditions). Any ambiguities in
the interpretation of this agreement shall not be construed against the
drafting party.
Section
16 - Governing Law and Jurisdiction
These Terms and Conditions and any separate agreements whereby we provide you
Services shall be governed by and construed in accordance with the laws of the
State of Colorado, USA, without regard to principles of conflict of laws.
Any dispute with us, whether related to these Terms and Conditions or
otherwise, shall be resolved solely in the state or federal courts of Arapahoe
County, Colorado. You hereby submit to the personal jurisdiction of this court
and waive any objections or right as to lack of jurisdiction or venue, or
inconvenient forum.
Section
17 - Changes To Terms and Conditions
You can review the most current version of the Terms and Conditions at any time
at this page. We reserve the right, at our sole discretion, to update, change
or replace any part of this agreement by posting updates and changes to our
website. It is your responsibility to check our website periodically for
changes.
Section
18 - Contact Information
Questions about the Terms and Conditions should be sent to us at
info@multicopterwarehouse.com