By purchasing products or services provided by Multicopter Warehouse LLC, You, the Customer, agree to the following policies:
Return and Refund Policy; No Warranty
1. Multicopter Warehouse strives to provide an excellent customer experience. We will do everything within our capacity to ensure our customers are 100% satisfied with their purchase. All unopened products may be returned within 30 days of purchase with an approved RMA number obtained by filling out our online return form. In order to receive an RMA number, please have your sales receipt ready and complete the online RMA form. A representative will respond to your RMA request within 24 business hours.
2. All returned or exchanged items must be in brand new condition, in their original box, and must include all original packing material, blank warranty cards, manuals, documents, and all accessories. Items that have been activated, previously flown, used, or show any sign of wear, may be accepted at the sole discretion of Multicopter Warehouse, LLC with a minimum 20% re-stocking fee.
3. Items deemed DOA may be exchanged within 14 days of the purchase receipt date at the discretion of Multicopter Warehouse, LLC for the same model or manufacturer's equivalent model. AFTER THIS PERIOD ALL WARRANTY REQUESTS MUST BE DIRECTED TO THE MANUFACTURER. A pre-paid shipping label or reimbursement for return shipping charges may be provided on DOA item exchanges.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will promptly notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Certain pre-order items are not cancelable or refundable, please check the description of the item before placing your order.
6. THE WARRANTY ON PRODUCTS DOES NOT COVER, AND MULTICOPTER WAREHOUSE, LLC IS NOT RESPONSIBLE IN ANY WAY, FOR DAMAGE TO OTHER EQUIPMENT DUE TO A FAILURE OF A COMPONENT. MULTICOPTER WAREHOUSE, LLC IS NOT RESPONSIBLE IN ANY WAY FOR THE USE, MISUSE, OR ANY INJURY OR DAMAGE TO PERSONS OR PROPERTY FROM USE OF ANY EQUIPMENT PURCHASED ON OUR SITE. MULTICOPTER WAREHOUSE, LLC DOES NOT PROVIDE ANY WARRANTIES WHATSOEVER AND DEFERS TO THE MANUFACTURER FOR ANY COMPLAINTS/WARRANTIES/GUARANTEES AS MULTICOPTER WAREHOUSE, LLC DOES NOT MAKE, MANUFACTURE, OR FABRICATE ANY OF THE PRODUCTS FOUND HEREIN UNLESS SPECIFIED.
Multicopter Warehouse may provide a return Fedex or UPS shipping label or reimbursement of shipping charges to return any product deemed DOA at their sole discretion. Otherwise, you will be responsible for paying shipping costs for all other authorized returns. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your original purchase amount less the shipping charges.
Request an RMA Number
To return an item to us, please use the online RMA Form to get an RMA number and return shipping information. A representative will respond to your RMA request within 24 business hours.